FAQ

There's no such thing as a silly question...

Superbaby Japan

Why is Superbaby Japan the No.1 choice for parents?

Will you be adding more products to your catalogue?

Do you have a physical store?

Nappies

Why are Japanese nappies the best?

How do I choose the right nappy size?

How many nappies will my Superbaby need?

How can I get a free nappy sample to try?

Delivery

Do you deliver everywhere in Australia?

Is my address within the Sydney metropolitan region?

How much does delivery cost?

How long does delivery take?

Will I be able to track my order?

Do I have to be home to sign for the delivery?

Can I have my order delivered to my workplace?

Can I have my order delivered to a PO Box or parcel locker?

Can I pick up my order instead of having it delivered?

Payments

How can I pay for my order?

Will I be charged a credit card fee?

How do I pay using Afterpay?

Returns Policy

Can I get a refund?